The Salesforce Certified Advanced Administrator (CRT-211) exam is designed for individuals who have advanced-level experience as a Salesforce System Administrator. To earn this credential, you must pass a proctored multiple-choice exam. To prepare for the exam, we strongly advise that you attend the training courses, review the study material, and gain hands-on experience related to the topics covered on the exam, as recommended in the study guide. However, course completion is not a prerequisite when registering for an exam. The exam has the following characteristics: Prerequisite: Salesforce Certified Administrator credential; course completion and hands-on experience are also strongly recommended Format: 60 multiple-choice questions Time allotted to complete the exam: 1 hour and 30 minutes Passing score: 65% Registration fee: USD 200; retake fee: USD 100 Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment References: No hard-copy or online materials may be referenced during the exam Results: Provided immediately after exam submission as on-screen text and by email Maintenance: Successful completion of the Salesforce Certified Administrator release exams is required to maintain the credential; release exams are published three times a year, one for each of the major product releases. Understanding the Tests Understanding the intention and structure of the exams is key to passing. Salesforce provides a study guide for every certification test. In those guides, they provide a breakdown of the different sections and their relative weight. Take note of those while studying. The Salesforce Advanced Administrator exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Administrator and have demonstrated the application of each of the features/functions below. Security and Access: 20% Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, profile vs sharing rules, communities’ security settings, field and record level access, sharing rules, field level security, and record types). Describe the capabilities of Territory Management and the implications for the sharing model. Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration. Extending Custom Objects and Applications: 8% Describe the appropriate use of relationship types when building custom objects (master detail, lookup). Auditing and Monitoring: 6% Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail). Sales Cloud Applications: 10% Explain how to customize and maintain products, price books, schedules, and quotes. Describe the capabilities of forecasting (categories, hierarchy, quotas). Service Cloud Applications: 10% Explain how to create and maintain Salesforce Knowledge (Article Record Types, data categories). Explain how to create and maintain service entitlements and entitlement processes. Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, communities, Omni Channel). Data Management: 10% Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving). Content Management: 3% Explain how to set up and maintain Salesforce Content. Change Management: 10% Describe the options available to move metadata between environments (change sets, Force . com IDE). Describe the capabilities and best practices for using change sets to move metadata between environments. Analytics, Reports and Dashboards: 10% Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters). Process Automation: 13% Given a scenario, troubleshoot an approved process. Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process Automation, formula fields, and when to use Visualforce and Apex triggers).

Eligiblity for Certification :

Anyone who has attained the Admin Certification course and desiring to attain the Salesforce Advanced Administrator Certification exam.